I want to thank Honest 1 auto care for providing excellent customer service and beyond. I brought my BMW in for break service, front end alignment, and inspection along with any other service needs my car was in need of.
My initial contact was Taylor, instantly he made me feel like a valued customer simply because he took the time to listen to all my needs and concerns regarding my auto repair concerns. I've had in the past some very negative experiences when it came to un-needed repairs and huge bills that came along with it. So, it would be understandable why I would have cause to be a bit weary about auto repair establishments being honest with me about any diagnosis regarding my vehicle.
Well, I can truly say with ease as well as thanking God for directing me in the path of Honest 1 auto care. Taylor took the time to explain and show me why the work on my car was needed...that alone gave me a sense of reassurance I had my BMW in good capable hands.
I would like to show my appreciation to Brian the owner for the courtesy ride back home while my car was being serviced. I want to thank Darious who worked on my car for staying after hours going beyond and above to put my mind at ease regarding other concerns I had about my car. I also want to thank Terry and I pray I got his name correct for staying as well with his willing efforts to get my status on my dashboard reset. I want to thank Taylor the office manager for leading by example and giving excellent customer :service and support.
These guys must love what they do because not once did I feel like an inconvenience to them. I say that because they had locked up the garage and the building just to open it up again to satisfy my concerns...not one of them complained or made me feel I needed to return the following day for them to look at my concerns. I highly recommend Honest-1 auto care for all your care repair needs because they naturally respresent the name of the business with great honor and respect towards their customers.
I have found a permenant auto care for my BMW needs. Oh! did I mention they are truly reasonable in their prices and offered $100 off my service bill.
Thank all of you for all you have done in making my auto care needs a great experience.