Northwest Houston - Copperfield Texas
Auto Repair

UPDATED 2/1/2021
Mon - Fri: 7:00 AM - 6:00 PM
5

I love the friendly atmosphere and have been bringing my cars here for past year. They actually bring you out to garage area after done and go over things with you and show you parts that are bad. I will continue to bring my autos here.

1

Unprofessional, scammers. I took my car for diagnostic, they kept it for 5 days. So, I told them to just bill me so I can pick it up. I paid $175 including towing. When I got the car back at home, I opened the hood only to find out nothing is put back together even the spark plugs. Seems like they haven’t done anything but took my money.

1

Unprofessional, scammers. I took my car for diagnostic, they kept it for 5 days. They can’t figure out what’s wrong with the car. Finally I told them to just bill me so I can pick it up. I paid $175 including towing. When I got the car back at home, I opened the hood only to find out nothing is put back together even the spark plugs. Seems like they haven’t done anything but took my money.

Hey Mohammad, Thank you for taking the time to leave a review about your experience with us. However, I find it unfortunate to see that you feel like you got scammed and that we were unprofessional. Incidences such as these are why our incoming calls are recorded so that I can go back and listen to each conversation and take corrective action as needed with our employees. So I went back through your ticket and listened to the conversations between you and our Center Manager. Your initial call was on 3/23 (Friday) at 9:45 AM seeking assistance with a tow on a vehicle that would not start, which our Center Manager gladly assisted you with and lined up that tow truck. At 4:05 PM on the same day you called for an update, and we informed you that we were not able to look at your vehicle yet, and that it most likely would be Saturday before we had a chance to look at it due to previously scheduled appointments. On 3/24 (Saturday) at 4:09 PM you returned a call from our Center Manager and that was when he informed you that you had low compression in each of your cylinders. You were measuring between 30 - 40 psi in each cylinder and your engine should measure no less than 100 psi. You were informed what could cause low compression in an engine and discussed the cost and risk of going internal into the engine versus replacing the engine. Explanations of your vehicle’s issue was precise and extremely professionally delivered. At this point I heard you mention that the value of the vehicle was most likely less than the cost of going into the engine or replacing the motor, to which we agreed with. You were invoiced $75.00 for the tow and $95.00 for the diagnostics, which included all starting system components being tested and a compression test done on each cylinder of your engine. The vehicle sat in our parking lot for three more days till you were able to have it towed away. I know that hearing your vehicle has suffered an engine failure is not want any customer wants to hear, but at no time did I witness an unprofessional approach to dealing with your vehicle issue. Feel free to contact me at 281-968-4755 to discuss and ask for Brian. I do apologize for the spark plugs not being put back in from the cylinder testing. This matter will be discussed with our staff and not happen in the future.

- Honest-1 Auto Care Copperfield
5

Fast, flawless, and affordable!

5

Efficient, credible, prompt service.

5

Staff was very helpful and friendly. I came in with a problem right before closing and was treated without any rush and in a manner that told me I was more important than the clock. The repairs were done very well and completed the next day as quoted. I will definitely make this my go to shop.

5

Taylor and the mechanic (I'm blanking on his name) have gone above and beyond to help me get my 2007 Jeep Grand Cherokee running smooth again. After diagnostics and driving it a while they were able to pinpoint an overheating issue as well as a fuel pump problem. They also gave me recommendations on how to take better care of my vehicle. I've never been to a mechanic that wants the best for me and my wallet. I absolutely recommend Honest-1, you wont regret it. They've secured a returning customer!

4.5

It’s awesome service. I had my state inpection done just in 10 minutes, and the service is very honest.

5

Great people and really honest work ethics. Crooked Meineke failed my state inspection for something they shouldn’t even be checking just to make extra money for repairs. Taylor at Honest-1 informed me that the belt isn’t as bad as they made it sound and that it’s my decision to get it fixed now or wait. I went ahead and had them fix it anyway; just so I don’t have to worry about it later. Thank you Honest-1.

Adeel, Thank you for taking the time to leave a great review and the compliments. We look forward to seeing you in the future.

- Honest-1 Auto Care Copperfield
5

Excellent service! Everyone was extremely helpful, and service performed on the car was done in a reasonable time. They walk you out to your car and explain everything, and even provided a ride to and from home! Would definitely recommend to others.

Honest-1 Auto Care Copperfield is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Copperfield (832) 683-4614 if you have any issues in accessing any area of our website.