The staff is personable and friendly, and the work that needed to be done was completed quickly and at a good price. The waiting room is very clean, pleasant, and comfortable, set up almost like a large livingroom. I recently relocated back to Houston, and was referred to Honest-1 by my mom. She uses them for the same reasons I listed. Many places would try to rook a retired widow, but Honest-1 has always treated her well. I was impressed and will continue to use Honest-1 for future auto issues.