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Northwest Houston - Copperfield Texas
Auto Repair

Mon - Fri: 9:00 AM - 5:00 PM
1

Is This How Yall Do The Elderly Houstonians ? I have to tell you what happened to me... (Greater Houston) I took my car to Honest-1 and they were dishonest with me four times in the first phone call and they were just getting started. They told me not to take it to the dealer because they could fix it, but they didn't. They told me they could diagnose the problem, but they couldn't. They told me they did work they didn't do, and a lot of it. They told me they installed parts they didn't, and I had to pay for them. They told me they would give me the old parts back, but they couldn’t so I took pictures of old parts still on my car. They hung up the phone on me and they laughed in my face and this was just the beginning. So I fact checked every lie they told me and I kept it all, every lie, every fake charge, every phone

Joanna, If you would like to give me a call to discuss, please call 281-968-4755 and ask for Brian. I have searched our system and do not see a customer with the name of Joanna Pach, but I would love to hear from you.

- Honest-1 Auto Care Copperfield
5

Brian and his staff are top notch! Excellent customer service!

Thanks Ronald. We really appreciate you taking the time to leave us a review.

- Honest-1 Auto Care Copperfield
5

We are very happy with the service of Brian and the team at Honest-1 Auto Care. They really are honest, as the name suggests, and very knowledgeable and professional. I got in and out fast, paid a fair price, and got a good answers to all of my questions. They will be getting all of the service on my cars from now on.

5

Great people good work

Thanks Jaime. We really appreciate you taking the time to leave us a review.

- Honest-1 Auto Care Copperfield
5

GREAT SERVICE !!!!

5

The name says it. Honest. I will never go anywhere else.

5

Always do a good job

5

Many companies have asked me to write reviews due to folk rallying behind the sheriff dept and/or law enforcement, that being said I had to take the time to write this review. Honest-1 Auto Care has the highest integrity of service and commitment in relation to auto service in the area, if you don't reside close to there facility, please take the drive as they are worth it! Note: If you explain the issues your having and listen to there recommendation/expertise, the end result will be successful, thus you giving what I have given a (5) star rating. HONEST-1 AUTO CARE! Sincerely, Officer Eric

Eric, Thanks for taking the time to leave us such a great review. I think that your Esclade gave us both a scare along the way, but it all turned out great. Look forward to seeing you on your next visit. Stay safe out there.

- Honest-1 Auto Care Copperfield
1

I was charged almost $200 for a new battery, diagnostic testing, and labor. My vehicle ran for 2 weeks and then completely stopped working, it wouldn’t turn on. I had the starter replaced and still wasn’t turning on, come to find out the connections of the battery weren’t completely fastened. Considering the battery was replaced by the auto place you would think they would have fastened it correctly. We tried calling and explaining our findings, the manager was apologetic but I will no longer use their services due to what I would think is fundamental of mechanics.

Nicholas's Dad (sorry i don not remember your name). I would like to appologize again for the issue with your sons car. We did have an employee issue that we addressed as we discussed when we spoke on the phone. I do wish that you would have given us a call when the car stopped working on your son (4 weeks after he visited us, again as we discussed). We would never charge a customer to look over previously completed work if the customer has a concern. Being transparent with our customers is extremely important to us. We do hope that we see you again.

- Honest-1 Auto Care Copperfield
5

The staff is personable and friendly, and the work that needed to be done was completed quickly and at a good price. The waiting room is very clean, pleasant, and comfortable, set up almost like a large livingroom. I recently relocated back to Houston, and was referred to Honest-1 by my mom. She uses them for the same reasons I listed. Many places would try to rook a retired widow, but Honest-1 has always treated her well. I was impressed and will continue to use Honest-1 for future auto issues.

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